Safety Ambassador Jobs

Join the Safety Ambassadors team!

The Delaware River Waterfront Corporation (DRWC) is seeking energetic, service-oriented Safety Ambassadors to join our Site Operations team. As one of the first points of contact for visitors, Safety Ambassadors help create a safe, welcoming, and enjoyable experience by providing exceptional customer service, assisting guests, supporting festivals and special events, managing crowds, and monitoring public spaces for safety concerns. This is an entry-level, seasonal position at approximately 40 hours a week with overtime as needed.

DRWC is an inclusionary organization that values and promotes diversity in all aspects of its operations. The Delaware River Waterfront Corporation is an equal opportunity employer and does not discriminate based on age, race, gender, religion, handicap, or sexual orientation. Essential responsibilities include:

Guest Experience & Customer Service

Serve as a friendly, approachable, and visible representative of DRWC throughout the waterfront.
Welcome visitors and provide exceptional customer service by answering questions, offering directions, and sharing information about waterfront attractions, events, amenities, parking, and transportation.
Assist guests with accessibility needs whenever possible and provide support to ensure an inclusive visitor experience.
Build positive relationships with visitors by engaging with the public in a professional, respectful, and helpful manner.
Provide assistance to families, including helping reunite lost children or separated guests with their groups in accordance with established procedures.
Respond to guest concerns and resolve issues using sound judgment, professionalism, and effective communication.

Event Operations

Support Waterfront festivals, concerts, fireworks, races, markets, and other special events by assisting with guest flow and event operations.
Help maintain orderly pedestrian movement and assist with crowd management before, during, and after events.
Provide wayfinding assistance and help guests locate entrances, exits, restrooms, first aid stations, transportation, parking, and event amenities.
Assist with temporary road closures, pedestrian crossings, and traffic control under the direction of supervisors.
Work collaboratively with event staff, vendors, emergency responders, and law enforcement to ensure safe and successful operations.

Safety & Site Monitoring

Conduct routine patrols of DRWC facilities, parks, parking areas, trails, and event spaces.
Observe and report safety hazards, maintenance concerns, suspicious activity, damaged infrastructure, lighting outages, unsecured areas, or other issues requiring attention.
Encourage voluntary compliance with DRWC policies through courteous communication and verbal de-escalation.
Notify supervisors of policy violations and contact emergency services or law enforcement when appropriate.
Respond to emergencies including medical incidents, severe weather, evacuations, and other situations in accordance with DRWC procedures.
Assist emergency responders by helping maintain safe perimeters and directing guests away from affected areas.

Reporting & Communication

Complete timely, accurate incident and activity reports.
Document guest concerns, injuries, property damage, lost-and-found items, and unusual occurrences.
Communicate effectively using two-way radios, mobile devices, and electronic reporting systems.
Maintain situational awareness and promptly share important information with supervisors and fellow team members.

Additional Responsibilities

Operate DRWC vehicles for roving patrols or event support, when assigned.
Wear the assigned uniform and maintain a professional appearance at all times.
Perform other duties as assigned.

Qualifications

High school diploma or GED.
Ability to read, write, and speak English sufficiently to understand written instructions and communicate effectively.
Excellent customer service and interpersonal skills.
Strong verbal and written communication skills.
Ability to remain calm, courteous, and professional in busy or stressful environments.
Strong observation skills and sound judgment.
Ability to work independently and as part of a team.
Reliable, punctual, and detail-oriented.
Ability to learn DRWC policies and procedures quickly.
Ability to work evenings, weekends, holidays, and large public events.
Ability to work outdoors in all weather conditions.
Criminal background check and pre-employment drug screening required.
A valid driver's license and acceptable driving record are required for employees assigned to roving patrol duties.

Preferred Qualifications

Experience in customer service, hospitality, tourism, event operations, parks and recreation, security, public safety, or related fields.
CPR/First Aid/AED certification or willingness to obtain certification.
Experience working large public events.
Bilingual or multilingual communication skills.
Valid driver's license for employees assigned to roving patrol duties.

Physical Requirements

Stand and walk for extended periods throughout the workday.
Navigate stairs, uneven terrain, and crowded event environments.
Frequently bend, stoop, reach, and climb.
Occasionally lift and carry up to 35 pounds.
Work outdoors in varying weather conditions, including heat, cold, rain, and wind.

Core Competencies