What are the current safety protocols for Winterfest?
Our top priority is the safety of our visitors and staff. The Winterfest team is working around the clock to ensure that the site is safe for all by adhering to strict health and safety guidelines established by the City of Philadelphia and Commonwealth of Pennsylvania as well as recommendations from the Center for Disease Control and Prevention (CDC) including:
Requiring all guests to wear masks in enclosed spaces such as the Lodge, skate rental area, arcade, and restrooms.
Limiting site capacity
Staggering ice skating session times
Encouraging advance purchases to mitigate crowding and ensure seamless ticketing and skate rental experience
Conducting thorough, deep cleanings of all public spaces, including public restrooms, seating areas, and ice skates with cleaners that destroy viruses; and regularly sanitizing all public spaces, sneeze guards and partitions at all points of contact between visitors and vendors.
Providing handwashing stations and hand sanitizers at various locations
Ensuring all staff wear appropriate personal protective equipment
Continuously evaluating best practices and recommendations from public health experts
If you have any other questions about how we are addressing COVID-19 at Winterfest, please reach out to us at firstname.lastname@example.org.
When is Winterfest open? What are your hours?
We are open from November 26, 2021, through March 6, 2022, 7 days a week, including holidays. Please note that all activities, including the ice, close 30 minutes before the park closes.
For updates on our hours and weather-related closures, visit us at RiverRink.com or follow us on Facebook
, and Instagram
How do I purchase tickets for ice skating?
Do you have restrooms available?
Yes. Restrooms are available on-site. They are sanitized hourly to ensure guests have a safe and comfortable experience.
How do I purchase tickets for games?
Tickets for games and rides can be purchased on-site and are pay-as-you-go. Cash and/or credit cards are accepted.
Can I still visit the site, even if I don’t want to skate?
Winterfest is free and open to the public with ice skating and other on-site amenities, including pay-as-you-go food and drink. However, due to limited capacity, guests who do not have ice skating or cabin/fire pit reservations may not be permitted on-site once we reach capacity.
Is Winterfest open in inclement weather?
Our team monitors the weather and posts updates on social media and RiverRink.com
in the event of inclement weather.
Do you provide ice skating discounts?
We provide the following seasonal discounts:
- Free skate admission for four (4) for all Independence Blue Cross cardholders with proof of card.
- Free skate admission for four (4) for all military and first-responders with a valid ID. Redeemable on-site only.
For questions about these discounts, please contact our team at email@example.com.
Do you provide refunds?
For inquiries regarding ticketing please contact our ticketing partner Showclix directly at 1-888-718-4253. For general ticketing inquiries please contact our team at firstname.lastname@example.org
In the event that your ticket purchase can’t be honored on the day and time, it was purchased, our team will be in contact with other options.
Can I purchase tickets on-site?
We strongly encourage visitors to reserve ice skating tickets in advance due to limited capacity. Tickets are expected to sell out in advance and there is no guarantee tickets will be available once you arrive at the park. However, if tickets are available when guests arrive on site, they may be purchased at the box office.
Can I rent a locker?
Yes. Lockers are available for rent for $1 in the skate rental area.
Can I rent skates on-site?
Yes. Ice skates are available to rent on-site for $10 and sanitized after each use.
Can I bring my own skates?
Yes. Guests may bring their own skates; they are still required to pay the price of skate admission
Is group ice skating available?
How do I rent a cabin or a firepit?
What are the food and beverage options?
Philly favorites Chickie’s & Pete’s, Skelly’s Pizza, and Skelly’s Funnel Cake, offer tasty treats like CrabFries®, pizza, and funnel cake. Seasonal libations, craft beers, and other creative cocktails are also available for guests 21+.
Can I bring outside food and beverage to the site?
No outside food and beverages are allowed on-site. Food and beverages can be purchased at Chickie’s & Pete’s, Skelly’s Pizza, and Skelly’s Funnel Cake.
Are dogs allowed on-site?
Dogs are allowed on-site but are not permitted inside the Lodge, skate rental area, or the warming cabins. However, service animals are welcome.
Are wheelchairs allowed on the ice rink?
Our team can assist those who would to be wheeled onto the ice. Please contact us at email@example.com
to make arrangements in advance.
Can I host a party or special event?
Blue Cross RiverRink Winterfest is the perfect place to host your holiday party or special event. Enjoy a dazzling atmosphere with views of the Delaware River and Ben Franklin Bridge. Learn more!
Do you have parking available? How do I get to Winterfest on public transit?