What are the current safety protocols for Winterfest?
Our top priority is the safety of our visitors and staff. The Winterfest team is working around the clock to ensure that the site is safe for all by adhering to health and safety guidelines established by the City of Philadelphia and the Commonwealth of Pennsylvania as well as recommendations from the Center for Disease Control and Prevention (CDC). Review our safety guidelines
How do I purchase tickets for ice skating?
Do you have restrooms available?
Yes. Restrooms are available on-site. They are sanitized hourly to ensure guests have a safe and comfortable experience.
How do I purchase tickets for games?
Tickets for games and rides can be purchased on-site and are pay-as-you-go. Cash and/or credit cards are accepted.
Can I still visit the site, even if I don’t want to skate?
Winterfest is free and open to the public with ice skating and other on-site amenities, including pay-as-you-go food and drink.
Is Winterfest open in inclement weather?
Our team monitors the weather and posts updates on social media and RiverRink.com
in the event of inclement weather.
Do you provide ice skating discounts?
We provide the following seasonal discounts:
- Free skate admission for four (4) for all Independence Blue Cross cardholders with proof of card.
- Free skate admission for four (4) for all military and first responders with a valid ID. Redeemable on-site only.
For questions about these discounts, please contact our team at email@example.com.
Do you provide refunds?
For inquiries regarding ticketing please contact our ticketing partner Showclix directly at 1-888-718-4253. For general ticketing inquiries please contact our team at firstname.lastname@example.org
In the event that your ticket purchase can’t be honored on the day and time, it was purchased, our team will be in contact with other options.
You can also adjust your ticket for another date/time of equal value via the self-service ticket exchange option on your Showclix account. Again, tickets can be exchanged but they must be the exact value and quantity of the tickets that were originally purchased.
You may also contact Showclix directly at 1-888-718-4253 or email the Winterfest team at email@example.com. Please note that due to volume, these methods may take 3-5 business days for replies.
Can I purchase tickets on-site?
We strongly encourage visitors to reserve ice skating tickets in advance. Tickets are expected to sell out in advance and there is no guarantee tickets will be available once you arrive at the park. However, if tickets are available when guests arrive on-site, they may be purchased at the box office.
Can I rent a locker?
Yes. Lockers are available for rent for $1 in the skate rental area.
Can I rent skates on-site?
Yes. Ice skates are available to rent on-site for $10 and are sanitized after each use.
Can I bring my own skates?
Yes. Guests may bring their own skates; they are still required to pay the price of skate admission
Is group ice skating available?
How do I rent a cabin or a firepit?
What are the food and beverage options?
Can I bring outside food and beverage to the site?
No outside food and beverages are allowed on-site. Food and beverages can be purchased from our amazing vendors
Are dogs allowed on-site?
Dogs are allowed on-site but are not permitted inside the Lodge, skate rental area, or the warming cabins. However, service animals are welcome.
Are wheelchairs allowed on the ice rink?
Our team can assist those who would to be wheeled onto the ice. Please contact us at firstname.lastname@example.org
to make arrangements in advance.
Can I host a party or special event?
Blue Cross RiverRink Winterfest is the perfect place to host your holiday party or special event. Enjoy a dazzling atmosphere with views of the Delaware River and Ben Franklin Bridge. Learn more!
Do you have parking available? How do I get to Winterfest on public transit?