What are the current safety protocols for Winterfest?
Our top priority is the safety of our visitors and staff. The Winterfest team is working around-the-clock to ensure that the site is safe for all by adhering to strict health and safety guidelines established by the City of Philadelphia and Commonwealth of Pennsylvania as well as recommendations from the Center for Disease Control and Prevention (CDC) including:
Requiring all guests to wear masks
Limiting site capacity
Staggering ice skating session times
Encouraging advance purchases to mitigate crowding and ensure a seamless ticketing and skate rental experience
Conducting thorough, deep cleanings of all public spaces, including public restrooms, seating areas, and ice skates with cleaners that destroy viruses; and regularly sanitizing all public spaces Sneeze guards and partitions at all points of contact between visitors and vendors.
Providing handwashing stations and hand sanitizers at various locations
Ensuring all staff wear appropriate personal protective equipment
Continuously evaluating best practices and recommendations from public health experts
If you have any other questions about how we are addressing COVID-19 at Winterfest, please reach out to us at email@example.com.
When is Winterfest open? What are your hours?
We are open from November 27 through March 7, 2021, 7 days a week, including holidays. Please note that all activities, including the ice, close 30 minutes before the park closes.
For updates on our hours and weather-related closures, visit us at RiverRink.com or follow us on Facebook
, and Instagram
How do I purchase tickets for ice skating?
Do you have restrooms available?
Yes. Restrooms are available on-site. They are sanitized hourly to ensure guests have a safe and comfortable experience.
How do I purchase tickets for games?
Tickets for games and rides can be purchased on-site. Cash and/or credit cards are accepted.
Can I still visit the site, even if I don’t want to skate?
Winterfest is free and open to the public with ice skating and other on-site amenities, including pay-as-you-go food and drink. However, due to limited capacity, guests who do not have ice skating or cabin/fire pit reservations may not be permitted on-site once we reach capacity.
Is Winterfest open in inclement weather?
Our team monitors the weather and posts updates on social media and RiverRink.com in the event of inclement weather.
Do you provide refunds?
For inquiries regarding ticketing please contact our ticketing partner Showclix directly at 1-888-718-4253. For general ticketing inquiries please contact our team at RiverRink@drwc.org
In the event that your ticket purchase can’t be honored on the day and time, it was purchased, our team will be in contact with other options.
Can I purchase tickets on-site?
We strongly encourage visitors to reserve ice skating tickets in advance due to limited capacity. Tickets are expected to sell out in advance and there is no guarantee tickets will be available once you arrive at the park. However, if tickets are available when guests arrive on site, they may be purchased at the box office.
Can I rent a locker?
Yes. Lockers are available for rent for $1 in the skate rental area.
Can I rent skates on-site? Yes. Ice skates are available to rent on-site for $10 and sanitized after each use.
Can I bring my own skates?
Yes. Guests may bring their own skates; they are still required to pay the price of skate admission ($5).
Is group ice skating available?
For group skating inquiries, email RiverRink@drwc.org
How do I rent a cabin or a firepit?
All cabins and a select number of fire pits are available to reserve in advance for groups of 4 (four) people from the same household. A number of fire pits are also available on a first-come, first-serve basis.
What are the food and beverage options?
Philly favorites Chickie’s & Pete’s, Skelly’s Pizza, and Skelly’s Funnel Cake, offer tasty treats like CrabFries®, pizza, and funnel cake. Seasonal libations, craft beers, and other creative cocktails are also available for guests 21+.
Can I bring outside food and beverage to the site?
No outside food and beverages are allowed on-site. Food and beverages can be purchased at Chickie’s & Pete’s, Skelly’s Pizza, and Skelly’s Funnel Cake.
Are dogs allowed on-site?
Dogs are allowed on-site but are not permitted inside the Lodge, skate rental area, or the warming cabins.
Can I host a party or special event?
Cabins and fire pits may be reserved in advance for small gatherings for no more than 4 (four) people who reside in the same household. Unfortunately, the Lodge is not available to rent for special events this season.
Do you have parking available? How do I get to Winterfest on public transit?