Join the Independence Blue Cross RiverRink team! 

We are currently seeking a shift supervisor (seasonal/part-time) to join the Independence Blue Cross RiverRink team, Philadelphia's premier outdoor skating rink and seasonal attraction. The position must be filled by an individual with excellent customer service skills. Day-to-day operations include but are not limited to, problem-solving, guest relations, cooperation, and integration with corporate management and other departments. Preferred Majors: Business Administration, Management, Operations, Hospitality Management, Tourism, and Travel Services Management. 


Areas of Responsibility

  • The Shift Supervisor supports and reports to the Director of Parks and Attractions. 
  • Gain a basic knowledge of DRWC parks, attractions, and programs offered
  • Monitor all programming during shift and assist when the interaction is required  
  • Possess the knowledge of all rink positions and the ability to fill in as required. 
  • Courteously respond to customer inquiries and questions in person and via telephone.  
  • Seek answers to inquiries and respond back in a timely fashion 
  • Remain visible to all personnel during their shift 
  • Provide and enforce DRWC policies  throughout the site 
  • Complete financial procedures including reconciling petty cash and daily bank deposits. 
  • Follow the rink’s opening and closing standard operating procedures 
  • Set up, tear down, and operate the arcade, games, and activities throughout the park  
  • Ensure the vendor and back-of-house safety protocols are complete  
  • Instruct announcements to be made throughout the site (closure times, safety messages, etc.) 
  • Perform upkeep duties when directed to ensure the site is clean and presentable to all visitors 
  • Oversee the general cleanliness and presentation of the site 

Education and Experience

  • High school diploma or equivalent required  
  • Excellent customer service skills 
  • Excellent organizational skills and attention to detail 

Job Requirements

  • Prolonged periods of walking throughout the assigned area, sometimes over uneven terrain.   
  • Must be able to lift up to 15 pounds at times  
  • Must be able to work in all types of weather
  • Weeknight and weekend availability is required, particularly during special events  

Apply Today

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